Privacy Policy
This Privacy Policy explains how Tweyelight Digital (“we”, “us”, “our”) handles your personal data when you visit our website and use our services.
1. Introduction & Data Usage
1. INTRODUCTION
1.1 We are committed to protecting the privacy of our website visitors and service users. In this policy, we explain how your personal data will be managed.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies and data practices as described herein.
2. HOW WE USE YOUR PERSONAL DATA
2.1 In this section, we outline:
(a) the general types of personal data we may process;
(b) for data not collected directly from you, the sources and categories of that data;
(c) the purposes for processing personal data; and
(d) the legal bases for such processing.
2.2 We may process data related to your website and service usage (“usage data”), including your IP address, geographic location, browser details, operating system, referral source, visit duration, page views, navigation paths, and patterns of service use. This data is collected via our analytics system. The legal basis for processing this data is our legitimate interest in monitoring and improving our website and services.
2.3 We may process your account data (“account data”), such as your name and email address, provided either by you or your employer, for operating our website, delivering our services, ensuring security, maintaining backups, and communicating with you. The legal basis is our legitimate interest in administering our business effectively.
2.4 We may process data from your personal profile on our website (“profile data”), which might include your name, postal address, telephone number, email, profile images, gender, date of birth, relationship status, interests, and employment details. This helps us enable and monitor your use of our website and services. The legal basis is our legitimate interest in running our business.
2.5 We may process service-related data (“service data”) you provide during the use of our services. This includes both company and personal information, which is used for operating our website, ensuring security, maintaining backups, and communication. The legal basis is our legitimate interest in proper administration.
2.6 We may process information you publish on our website (“publication data”) to enable publication and manage our services. The legal basis is our legitimate interest.
2.7 When you submit enquiries regarding our products and services (“enquiry data”), we process that data to offer, market, and sell relevant solutions to you. The legal basis here is your consent.
2.9 We may also process data provided when you subscribe to email notifications or newsletters (“notification data”) for sending you the respective communications. The legal basis is consent.
2.10 We process any data included in communications sent to us (“correspondence data”), such as content and metadata, for the purposes of communication and record keeping. The legal basis is our legitimate interest in maintaining effective communication.
2.11 Additionally, we may process any personal data referenced elsewhere in this policy if necessary for the establishment, exercise, or defense of legal claims. The legal basis is our legitimate interest in protecting legal rights.
2.13 We may also process personal data if required for compliance with legal obligations or to protect vital interests.
2.14 Please do not provide personal data belonging to another individual unless we have explicitly requested it.
2. Automated Decision-Making & Data Sharing
3. AUTOMATED DECISION-MAKING
3.1 We may use your personal data for automated decision-making related to our website and our marketing and sales processes.
3.2 This includes using data to personalise marketing communications across our website and via email.
3.3 The result is that you will receive a more tailored experience with content and marketing that reflects your interests.
4. SHARING YOUR PERSONAL DATA
4.1 We may share your personal data with any member of our group of companies (including subsidiaries) as is reasonably necessary for the purposes described in this policy.
4.2 We may also disclose your personal data to our insurers or professional advisers as needed to obtain and maintain insurance coverage, manage risks, seek advice, and handle legal disputes.
4.3 We may share your data with suppliers or subcontractors to facilitate marketing or sales activities on our behalf.
4.5 If you submit enquiry data, we may pass it to selected third-party suppliers to contact you with relevant offers. Each third party will act as an independent data controller and provide their own privacy notice.
4.6 In addition, we may disclose your data as required by law or to protect vital interests.
3. International Transfers & Data Retention
5. INTERNATIONAL DATA TRANSFERS
5.1 This section outlines how your personal data may be transferred outside the European Economic Area (EEA).
5.2 We, along with our group companies, have offices in the United Kingdom. The European Commission’s adequacy decision applies to the UK, and data transfers are safeguarded using standard data protection clauses.
5.3 Our website is hosted in the United Kingdom, Germany, and the USA; transfers to these locations are protected by appropriate safeguards.
5.4 Our marketing and sales subcontractors are primarily based in the United Kingdom, with similar protections in place.
5.5 Please note that any data you submit for publication on our website may be accessible globally and we cannot prevent its subsequent use or misuse.
6. DATA RETENTION AND DELETION
6.1 This section details our data retention practices, ensuring compliance with legal requirements.
6.2 We will retain personal data only for as long as necessary for the purposes for which it was collected.
6.3 Typically, your personal data will be retained for 2 years after your last interaction with our website or services, after which it will be deleted from our systems.
6.4 In cases where retention periods cannot be predetermined, the period will be based on your interactions with our services.
6.5 However, we may retain your data as required by law or to protect vital interests.
4. Data Security & Amendments
7. SECURITY MEASURES
7.1 We implement appropriate technical and organisational measures to secure your personal data and prevent its loss, misuse, or alteration.
7.2 Your data is stored on secure servers, computers, mobile devices, and in controlled manual record-keeping systems.
7.3 Sensitive personal data such as your name, contact details, password(s), and cardholder information is stored in encrypted form.
7.4 Data transmitted between your browser and our servers, including enquiries and financial transactions, is protected by encryption.
7.5 Please be aware that transmitting unencrypted data over the internet is inherently insecure, and we cannot guarantee absolute security.
7.6 You are responsible for keeping your password confidential and ensuring it is not easily guessed.
8. POLICY AMENDMENTS
8.1 We may update this Privacy Policy from time to time by posting a new version on our website.
8.2 We encourage you to review this page periodically to ensure you are happy with any changes.
8.3 We may also notify you of changes by email or through our website’s messaging system.
5. Your Rights & Third-Party Sites
9. YOUR RIGHTS
9.1 You have the right to request a copy of any personal information we hold about you, subject to:
(a) payment of a fee (currently GBP 10); and
(b) providing evidence of your identity (for example, a certified copy of your passport and a recent utility bill).
9.2 We may withhold information to the extent permitted by law.
9.3 You can instruct us not to process your personal data for marketing purposes.
9.4 Typically, you will either provide consent for such use in advance or have an opportunity to opt out.
9.5 This section provides an overview of your rights under data protection law; please refer to the relevant legislation for full details.
9.6 Your key rights include:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
9.7 You have the right to confirm whether we process your data, and if so, to access it along with additional details such as processing purposes and categories of data.
9.8 You may request that any inaccurate or incomplete data be rectified.
9.9 In certain circumstances, you have the right to request deletion of your data, subject to certain limitations.
9.10 You may also request restriction of processing where applicable.
9.11 If you object to our data processing based on your particular situation, we will cease processing unless we can demonstrate overriding legitimate grounds.
9.12 You have the right to object to data processing for direct marketing purposes, in which case we will stop such processing.
9.13 You may object to processing for research or statistical purposes, unless required for tasks in the public interest.
9.14 When processing is based on consent and carried out automatically, you have the right to receive your data in a structured, commonly used, and machine-readable format.
9.15 If you believe our processing of your data breaches data protection laws, you may lodge a complaint with a supervisory authority.
9.16 Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
9.17 You can exercise your rights by submitting a written request to us.
10. THIRD PARTY WEBSITES
10.1 Our website may contain links to third party websites.
10.2 We have no control over and are not responsible for the privacy practices of these third parties.
11. PERSONAL DATA CONCERNING CHILDREN
11.1 Our website and services are intended for persons aged 18 or over.
11.2 If we become aware that we have collected data from anyone under 18, we will promptly delete that data.
12. UPDATING YOUR INFORMATION
12.1 If you believe that any personal information we hold about you is incorrect or outdated, please let us know so we can update it.
13. ACTING AS A DATA PROCESSOR
13.1 For payment-related data, we act solely as a data processor and not as a data controller.
13.2 In these instances, our obligations are set out in our contract with the data controller.
6. Cookies, Our Contact Details & Regulatory Information
14. ABOUT COOKIES
14.1 A cookie is a small file containing an identifier that is sent by a web server to your browser and stored on your device.
14.2 Cookies can be “persistent” (stored until they expire) or “session” cookies (which expire when your browser closes).
14.3 Although cookies generally do not contain personal data, they may be linked to information that personally identifies you.
15. COOKIES WE USE
15.1 We use cookies for various purposes, including:
(a) Authentication: Identifying you as you navigate our website;
(b) Status: Determining if you are logged in;
(d) Personalisation: Storing your preferences to tailor your experience;
(e) Security: Enhancing the security of your account and our website;
(f) Advertising: Displaying advertisements relevant to you;
(g) Analysis: Analysing the usage and performance of our website;
(h) Cookie Consent: Remembering your cookie preferences.
16. COOKIES FROM SERVICE PROVIDERS
16.1 Our service providers may also use cookies that could be stored on your device.
16.2 We use Google Analytics to track website usage; details are available at https://www.google.com/policies/privacy/.
16.3 We use HubSpot for managing website activity; see https://legal.hubspot.com/privacy-policy for further details.
16.4 We use Drift for tracking website interactions; see https://www.drift.com/privacy-policy for information.
17. MANAGING COOKIES
17.1 Most browsers allow you to block or delete cookies. Up-to-date instructions can be found at:
(a) Chrome: https://support.google.com/chrome/answer/95647?hl=en
(b) Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(c) Opera: http://www.opera.com/help/tutorials/security/cookies/
(d) Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(e) Safari: https://support.apple.com/kb/PH21411
(f) Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
17.2 Blocking cookies may adversely affect your experience on many websites.
17.3 If you block cookies, you may not be able to use all features of our website.
18. OUR CONTACT DETAILS
18.1 This website is owned and operated by Tweyelight Digital.
18.2 We are registered in England and Wales under company number 16258732. Our registered office is at Blue Blue Tower 03 Blue, Broadway, Salford, M50 2ST.
18.3 Our principal place of business is the same as our registered address.
18.4 You can contact us:
(a) by post at the above address;
(b) via our website’s contact form;
(c) by telephone on the number published on our website; or
(d) by email at the address provided on our website.
19. DATA PROTECTION REGISTRATION
19.1 We are registered as a data controller with the relevant UK authorities.
19.2 Our data protection registration details are available upon request.
21. EU REPRESENTATIVE
21.1 Our representative within the European Union for data protection matters is [Name/Title]. You may contact our representative via email at [hello@tweyelightdigital.com].
22. DATA PROTECTION OFFICER
22.1 Our Data Protection Officer can be reached at hello@tweyelightdigital.com.